Account Manager Senior, Client Success

FIS Management Services LLC; Atlanta (GA); Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

Internal career growth opportunities

Voice in the future of fintech

Always-on learning and development

Collaborative work environment

Opportunities to give back

Job summary

FIS and its teams are seeking a Senior Client Success Manager in Atlanta, GA with a hybrid schedule. This role focuses on driving client satisfaction, solution adoption, and measurable ROI for post-sale engagements in payments. You’ll partner with product, sales, and services to achieve expansion and reduce churn.

The role emphasizes strategic advisory work, renewal value storytelling, and collaboration across Sales, Renewals, and technical teams to ensure ongoing client success.

Qualifications

• 5-7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles.
• Bachelor’s degree; relevant experience in financial technology services.
• Ability to articulate business value to stakeholders at various levels.

Responsibilities

• Act as a subject matter expert in payments-specific domains and lead conversations with senior stakeholders.
• Collaborate cross-functionally with product, sales, and support to deliver tailored solutions.
• Build strong client relationships and enable value realization across the lifecycle.
• Develop joint success plans with milestones and measurable KPIs.
• Analyze client health and usage data to mitigate risk and improve adoption.
• Identify expansion opportunities and influence product roadmaps with client insights.
• Communicate expansion recommendations from customers to sellers.
• Serve as liaison between product management and clients; partner with sales and professional services.

Skills

Client Success

Account Management

Financial technology

Data analysis

Tableau

Education

Bachelor's degree

Tools

Tableau

Job description

Job Description

Every day at FIS, innovators, problem solvers and changemakers work together to create technology that advances the world of finance. We embrace new ideas, challenge what's possible and empower our teams to make a lasting impact. If you're ready to help shape the future of fintech, unlock your next chapter with FIS.

Role location: Atlanta, GA with a hybrid schedule 2 days a week in office

About the role

The Client Success Manager (CSM) Senior is responsible for driving client satisfaction, solution adoption, and overall success for a specific solution. By serving as a strategic partner, the CSM ensures clients realize the full value of their investment, fostering long-term relationships and aligning solution outcomes with business goals.

About the team

The Client Success Manager Senior is part of the Client Success organization and orchestrates the post-sales experience for clients. Their priority is to use their product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realize value from products. CSMs are also responsible for minimizing churn/compression risk and identifying expansion opportunities.

Your key responsibilities

• Act as a subject matter expert in payments-specific domains, leading strategic conversations with senior stakeholders to identify partnership, growth, and expansion opportunities.
• Collaborate cross-functionally with product, sales, and support teams to deliver tailored solutions that drive adoption, satisfaction, and measurable impact.
• Build strong relationships with clients, proactively engage across the lifecycle, and enable value realization.
• Develop a deep understanding of clients’ business objectives and collaborate with clients to build a joint success plan with milestones and measurable KPIs to achieve desired outcomes through product adoption.
• Proactively analyze client health and product usage data, and take necessary actions to mitigate risk, improve product adoption, deliver business value outcomes, and reduce churn.
• Act as a strategic advisor, bringing forward expansion opportunities and insights to sellers, and influencing product roadmaps based on client feedback.
• Capture, communicate, and bring forward expansion recommendations from customer insights to sellers.
• Act as a liaison between product management and clients; partner with sales & professional services teams.
• Participate in the renewal process and articulate the renewal value story to clients.

What you will need

• 5-7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles.
• Bachelor’s degree; relevant previous experience in financial technology services.
• Ability to clearly articulate business value (written/verbal) to various stakeholders within clients’ organizations.
• Knowledge of financial technology industry and products, including market trends, challenges, and opportunities.
• Strong analytical skills, including experience with Tableau or similar software, and turning data into insights.
• Strong communication/presentation skills and confidence in all levels of customer engagement/situations.
• Strong leadership and ability to collaborate with cross-functional teams incl. Sales, Renewals, technical roles.

When you join FIS, you become part of a team that's shaping how the world pays, banks and invests.

We’re committed to helping you thrive, both professionally and personally.

What we offer you

• Internal career growth opportunities
• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here. For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test.

ADA Disclaimer

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model Recruitment

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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