Client Success Lead: Fintech Growth & Adoption

FIS Management Services LLC; Jacksonville (FL); On-site; USD 95,000 - 165,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

FIS is seeking a Client Success Manager Lead in the Jacksonville, FL area to drive client satisfaction, adoption, and measurable ROI for strategic solutions. You will partner across product, sales, and professional services to maximize value, reduce churn, and expand opportunities with key clients.

The role requires 7–10 years in client success or related fields, a Bachelor’s degree, and strong data-driven communication to executive stakeholders.

Qualifications

• 7-10 years of experience in Client Success, Client Service/Support, Account Management, or similar roles.
• Bachelor’s degree; relevant previous experience in financial technology services
• Ability to clearly articulate business value to various stakeholders within clients’ organizations
• Knowledge of financial technology industry and products, including market trends, challenges, and opportunities
• Strong analytical skills, including experience with Tableau or similar software, and turning data into insights
• Strong communication/presentation skills and confidence in all levels of customer engagement/situations
• Strong leadership and ability to collaborate with cross-functional teams incl. Sales, Renewals, technical roles

Responsibilities

• Act as SME in business domains; lead strategic talks with senior stakeholders to identify growth opportunities
• Collaborate cross-functionally with product, sales, and support to drive adoption and impact
• Build strong client relationships and enable value realization across lifecycle
• Develop joint success plans with milestones and KPIs tied to product adoption
• Analyze client health and product usage to mitigate risk and reduce churn
• Advise strategically on expansion opportunities and influence product roadmaps
• Capture expansion insights for sellers and liaise with product management

Skills

Client Success

Account Management

Data Analysis

Tableau

Communication

Leadership

Cross-functional

Stakeholder Mgmt

Education

Bachelor’s degree

Job description

FIS is seeking a Client Success Manager Lead in the Jacksonville, FL area to drive client satisfaction, adoption, and measurable ROI for strategic solutions. You will partner across product, sales, and professional services to maximize value, reduce churn, and expand opportunities with key clients.

The role requires 7–10 years in client success or related fields, a Bachelor’s degree, and strong data-driven communication to executive stakeholders.