Strategic Client Success Manager (Hybrid)

FIS; Brown Deer (WI); Hybrid; USD 80.000 - 110.000; Vollzeit

Benefits dieser Stelle

Internal career growth opportunities

Opportunities to innovate in fintech

Inclusive and diverse team atmosphere

Professional and personal development

Resources to contribute to your commu

Zusammenfassung

FIS is seeking a Client Success Manager to drive client satisfaction and engagement across a defined portfolio. You will act as a trusted advisor, align outcomes with client objectives, and collaborate with product, sales, and support to deliver value and reduce churn.

The role emphasizes proactive relationship management, expansion opportunities, and measurable business outcomes through data-driven adoption and strategic partnerships.

Qualifikationen

• 5 years of experience in Client Success, Relationship/Account Management, or similar roles in Financial Technology.
• Bachelor's degree; relevant previous experience in financial technology services.
• Ability to clearly articulate business value (written/verbal) to various stakeholders within clients' organizations.
• Knowledge of financial technology industry and products, including market trends, challenges, and opportunities.
• Strong analytical skills, including experience with Tableau or similar software, and turning data into insights.
• Strong communication/presentation skills and confidence in all levels of customer engagement/situations.
• Strong leadership and ability to collaborate with cross-functional teams incl. Sales, Renewals, technical roles.

Aufgaben

• Act as a subject matter expert in technical solution and business-specific domains.
• Collaborate cross-functionally with product, sales, and support teams to deliver tailored solutions that drive adoption, satisfaction, and measurable impact.
• Build strong relationships with clients, proactively engage across the lifecycle, and enable value realization
• Develop a deep understanding of clients' business objectives and collaborate with clients to build a joint success plan with milestones and measurable KPIs to achieve desired outcomes through product adoption
• Proactively analyze client health and product usage data, and take necessary actions to mitigate risk, improve product adoption, deliver business value outcomes, and reduce churn
• Act as a strategic advisor, bringing forward expansion opportunities and insights to sellers, and influencing product roadmaps based on client feedback
• Capture, communicate, and bring forward expansion recommendations from customer insights to sellers
• Act as a liaison between product management and clients; partner with sales & professional services teams
• Participate in the renewal process and articulate the renewal value story to clients

Kenntnisse

Client Success

Relationship Mgmt

Communication

Analytics

Cross-functional

Strategic thinking

Ausbildung

Bachelor's degree

Tools

Tableau

Jobbeschreibung

FIS is seeking a Client Success Manager to drive client satisfaction and engagement across a defined portfolio. You will act as a trusted advisor, align outcomes with client objectives, and collaborate with product, sales, and support to deliver value and reduce churn.

The role emphasizes proactive relationship management, expansion opportunities, and measurable business outcomes through data-driven adoption and strategic partnerships.