Senior Client Success Manager – Fintech Payments

FIS Management Services LLC; Atlanta (GA); Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

Internal career growth opportunities

Voice in the future of fintech

Always-on learning and development

Collaborative work environment

Opportunities to give back

Job summary

FIS and its teams are seeking a Senior Client Success Manager in Atlanta, GA with a hybrid schedule. This role focuses on driving client satisfaction, solution adoption, and measurable ROI for post-sale engagements in payments. You’ll partner with product, sales, and services to achieve expansion and reduce churn.

The role emphasizes strategic advisory work, renewal value storytelling, and collaboration across Sales, Renewals, and technical teams to ensure ongoing client success.

Qualifications

• 5-7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles.
• Bachelor’s degree; relevant experience in financial technology services.
• Ability to articulate business value to stakeholders at various levels.

Responsibilities

• Act as a subject matter expert in payments-specific domains and lead conversations with senior stakeholders.
• Collaborate cross-functionally with product, sales, and support to deliver tailored solutions.
• Build strong client relationships and enable value realization across the lifecycle.
• Develop joint success plans with milestones and measurable KPIs.
• Analyze client health and usage data to mitigate risk and improve adoption.
• Identify expansion opportunities and influence product roadmaps with client insights.
• Communicate expansion recommendations from customers to sellers.
• Serve as liaison between product management and clients; partner with sales and professional services.

Skills

Client Success

Account Management

Financial technology

Data analysis

Tableau

Education

Bachelor's degree

Tools

Tableau

Job description

FIS and its teams are seeking a Senior Client Success Manager in Atlanta, GA with a hybrid schedule. This role focuses on driving client satisfaction, solution adoption, and measurable ROI for post-sale engagements in payments. You’ll partner with product, sales, and services to achieve expansion and reduce churn.

The role emphasizes strategic advisory work, renewal value storytelling, and collaboration across Sales, Renewals, and technical teams to ensure ongoing client success.