Senior Client Success Manager - Post-Sales Growth

FIS; Brown Deer (WI); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Flexible work environment

Diverse and collaborative atmosphere

Development resources

Volunteer opportunities

Job summary

FIS seeks a Client Success Manager to orchestrate the post-sales experience for wealth-focused clients, driving product adoption and measurable ROI while minimizing churn. You will partner with product, support, services, and sales to deliver value and growth.

In this hybrid role in Wisconsin, leverage your 5–7 years of experience and strong analytical and communication skills to develop joint success plans, monitor health metrics, and guide clients toward successful outcomes.

Qualifications

• Bachelor's degree; relevant experience in financial technology services.
• 5–7 years of experience in Client Success or related roles.
• Ability to articulate business value to stakeholders across client organizations.
• Knowledge of financial technology products, trends and opportunities.
• Strong analytical skills with data visualization using Tableau or similar.

Responsibilities

• Drive post-sale client value and coordinate between client and product, support, professional services and sales as needed.
• Assist in client issue resolution with a portfolio-specific lens.
• Proactively analyze client health and product usage data to mitigate risk and improve adoption.
• Develop deep understanding of client objectives and build joint success plans with milestones and KPIs.
• Build strong client relationships, enable value realization and identify expansion opportunities.

Skills

Communication skills

Analytical skills

Leadership

Education

Bachelor's degree

Tools

Tableau

Job description

FIS seeks a Client Success Manager to orchestrate the post-sales experience for wealth-focused clients, driving product adoption and measurable ROI while minimizing churn. You will partner with product, support, services, and sales to deliver value and growth.

In this hybrid role in Wisconsin, leverage your 5–7 years of experience and strong analytical and communication skills to develop joint success plans, monitor health metrics, and guide clients toward successful outcomes.