FinTech Client Success Lead

FIS; Jacksonville (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

FIS is seeking an experienced Client Success Manager Lead to drive client satisfaction, adoption, and long-term value realization for strategic fintech solutions. You will partner with clients to align outcomes with business goals, manage post-sale success, and minimize churn while identifying expansion opportunities.

The role emphasizes strategic advisory work, collaboration with product, sales, and services teams, and renewal participation to sustain measurable ROI for customers.

Qualifications

• 7-10 years of experience in Client Success, Client Service/Support, Account Management, or similar roles.
• Bachelor's degree; relevant experience in financial technology services.
• Ability to clearly articulate business value to various stakeholders.
• Knowledge of financial technology industry and products.
• Strong analytical skills with Tableau or similar software.
• Strong communication/presentation skills and confidence in all levels of customer engagement.

Responsibilities

• Act as subject matter expert in business domains, identifying partnership and expansion opportunities.
• Collaborate cross-functionally with product, sales, and support to drive adoption and impact.
• Build strong client relationships and enable value realization throughout lifecycle.
• Develop joint success plans with milestones and KPIs.
• Analyze client health and product usage data to mitigate risk and improve adoption.
• Act as strategic advisor, informing expansion opportunities and influencing roadmaps.

Skills

Client Success

Account Management

Leadership

Communication

Education

Bachelor's degree

Tools

Tableau

Job description

FIS is seeking an experienced Client Success Manager Lead to drive client satisfaction, adoption, and long-term value realization for strategic fintech solutions. You will partner with clients to align outcomes with business goals, manage post-sale success, and minimize churn while identifying expansion opportunities.

The role emphasizes strategic advisory work, collaboration with product, sales, and services teams, and renewal participation to sustain measurable ROI for customers.