Client Service Specialist - Logistics Support & Solutions

Crane Worldwide Logistics LLC; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

136 hours PTO / year

Excellent Medical, Dental and Vision

Tuition Reimbursement

Employee Referral Bonuses

Employee Recognition and Rewards

Volunteer Time

Employee Discounts

Wellness Incentives

Commissions potential

Job summary

Crane Worldwide Logistics LLC is seeking a dedicated Customer Service professional in Dallas, TX to respond to orders, inquiries, and invoice questions. You will resolve issues related to orders and delivery dates, and handle client complaints with clear explanations and timely follow-up.

The role emphasizes service quality, documentation accuracy, and the ability to multitask across multiple accounts, while supporting our logistics operations and client satisfaction goals.

Qualifications

• Customer service-oriented role requiring effective communication and issue resolution.
• Knowledge of freight forwarding processes and documentation.
• Ability to manage multiple inquiries and prioritize tasks.
• Attention to detail and quality focus in handling orders and invoices.

Responsibilities

• Respond to orders, general client inquiries, invoice questions and client complaints.
• Resolve issues with orders, delivery dates or service.
• Investigate and resolve client complaints, determine the cause, explain solutions, and ensure follow-up.

Skills

Client Service skills

Quality Focus

Problem Solving

Freight Forwarding Knowledge

Documentation Skills

Listening

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

0-2 years experience as assembly line lead

Job description

Crane Worldwide Logistics LLC is seeking a dedicated Customer Service professional in Dallas, TX to respond to orders, inquiries, and invoice questions. You will resolve issues related to orders and delivery dates, and handle client complaints with clear explanations and timely follow-up.

The role emphasizes service quality, documentation accuracy, and the ability to multitask across multiple accounts, while supporting our logistics operations and client satisfaction goals.