Senior Client Success & Renewal Lead (Remote)

HIMSS; United States; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

Comprehensive healthcare coverage

Unlimited vacation days

Wellbeing programs

Job summary

A global healthcare association is seeking a Senior Client Success Manager to enhance client satisfaction while promoting renewal and upsell opportunities. You will oversee programs, communicate optimizations, and coordinate with multiple teams to ensure success. The ideal candidate should possess a Bachelor's degree and have over 5 years in client services and campaign management. This position offers a hybrid work model and comprehensive benefits including generous paid time off and continuous learning opportunities.

Qualifications

• 5+ years of client services or campaign management experience.
• Excellent verbal and written communication skills.
• Demonstrated organization and strategic planning abilities.

Responsibilities

• Own overall client satisfaction through exceptional service.
• Manage and grow client relationships via meetings and calls.
• Forecast and reconcile monthly revenue in Salesforce.

Skills

Client relationship management

Analytical skills

Communication skills

Problem-solving

Education

Bachelor’s degree in business or marketing

Tools

Salesforce.com

Microsoft Excel

Microsoft PowerPoint

Job description

A global healthcare association is seeking a Senior Client Success Manager to enhance client satisfaction while promoting renewal and upsell opportunities. You will oversee programs, communicate optimizations, and coordinate with multiple teams to ensure success. The ideal candidate should possess a Bachelor's degree and have over 5 years in client services and campaign management. This position offers a hybrid work model and comprehensive benefits including generous paid time off and continuous learning opportunities.