Healthcare SaaS Client Success Lead – Growth & Retention

Azalea Health; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

Paid Time Off (PTO) flexibility

Employer-subsidized health insurance premiums

Job summary

A leading healthcare technology firm is seeking a Client Success Manager to enhance client satisfaction and increase retention. The role involves building strong client relationships through effective engagement plans and proactive risk management. Candidates should have a Bachelor's degree and 3-5 years in SaaS Customer Success, with a focus on Healthcare IT. The successful candidate will analyze key metrics and advocate for clients to improve outcomes, while also enjoying competitive benefits and a flexible work-life balance.

Qualifications

• 3-5 years of experience in SaaS Customer Success.
• 2+ years of experience in Healthcare IT or Customer Support.
• Ability to influence through persuasion and negotiation.

Responsibilities

• Understand client objectives and identify areas for value addition.
• Manage and support client relationships as a trusted advisor.
• Analyze client satisfaction metrics and drive improvement.

Skills

Customer advocacy

Relationship building

Client engagement planning

Analytical skills

Communication skills

Multi-project management

Education

Bachelor's degree in Business Administration or related field

Job description

A leading healthcare technology firm is seeking a Client Success Manager to enhance client satisfaction and increase retention. The role involves building strong client relationships through effective engagement plans and proactive risk management. Candidates should have a Bachelor's degree and 3-5 years in SaaS Customer Success, with a focus on Healthcare IT. The successful candidate will analyze key metrics and advocate for clients to improve outcomes, while also enjoying competitive benefits and a flexible work-life balance.