Remote Client Success Leader: Scale & Retention

Lean Marketing; Orlando (FL); Remote; USD 75,000 - 86,000; Full time

Benefits offered by this job

38 days of paid vacation

Fully remote, high-trust environment

Competitive salary

Opportunity for skill growth

Recognition for performance

Job summary

A fast-growing marketing firm in Orlando is seeking a Client Success Manager to lead client onboarding, drive retention, and ensure client satisfaction. You will serve as the voice of the customer, managing over 125 client accounts. The ideal candidate is proactive, highly empathetic, and can handle tough conversations with a smile. The role offers a fully remote environment, a competitive salary package between $75,000 to $86,000 annually, and ample opportunities for scalability and growth within a dynamic team.

Qualifications

• 2+ years in a client‑facing role, such as client success or account management.
• Experience with HubSpot for managing client relationships.
• Ability to work remotely and manage multiple clients effectively.

Responsibilities

• Lead seamless client onboardings and monitor client accounts.
• Drive client accountability and engagement with their marketing dashboards.
• Act as the primary feedback loop between clients and the business.

Skills

Client Success

CRM Experience (HubSpot)

Proactive Engagement

Relationship Building

Problem-Solving

Job description

A fast-growing marketing firm in Orlando is seeking a Client Success Manager to lead client onboarding, drive retention, and ensure client satisfaction. You will serve as the voice of the customer, managing over 125 client accounts. The ideal candidate is proactive, highly empathetic, and can handle tough conversations with a smile. The role offers a fully remote environment, a competitive salary package between $75,000 to $86,000 annually, and ample opportunities for scalability and growth within a dynamic team.