Remote Customer Success Coordinator: Renewals & Growth

Jobgether; California; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Unlimited PTO

Competitive compensation packages

Wellness reimbursements

Job summary

A leading workforce platform is seeking a Customer Success Coordinator to manage customer renewals and ensure ongoing satisfaction. This remote role requires strong organizational and communication skills, with the aim of maximizing customer success. Responsibilities include managing the renewal lifecycle, supporting agreement negotiations, and leveraging digital strategies. Ideal candidates will have a passion for customer engagement, resilience in challenges, and basic knowledge of business development. The role offers remote or hybrid work options and a competitive compensation package.

Qualifications

• Passion for helping customers succeed and a drive to make an impact.
• Exceptional organizational skills and attention to detail.
• Strong communication and time management skills.

Responsibilities

• Manage the full renewal lifecycle for a large portfolio of customers.
• Identify risk and expansion opportunities in collaboration with teams.
• Maintain accurate records to contribute to forecast accuracy.

Skills

Customer success passion

Organizational skills

Communication skills

Curiosity around SaaS

Problem-solving ability

Job description

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