Remote Client Success Manager – Healthcare Partnerships

NationsBenefits, LLC; Plantation (FL); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A leading healthcare fintech provider is seeking a Client Services Manager to ensure seamless program delivery and client satisfaction. The ideal candidate will have 3-5 years of experience in account management or client support, preferably in healthcare. Responsibilities include managing client relationships, monitoring program performance, and identifying process improvements. This role offers flexibility with remote options available, providing a rewarding opportunity for those looking to impact healthcare positively.

Qualifications

• 3-5 years of experience in client services, account management, or program management, preferably within healthcare.
• Excellent communication and presentation skills for engaging with senior clients.
• Strong organizational skills to manage multiple priorities effectively.

Responsibilities

• Serve as the day-to-day contact for assigned health plan partners.
• Monitor and oversee operational performance of client programs.
• Identify operational inefficiencies and recommend improvements.

Skills

Client Relationship Management

Operational Execution

Data Analysis & Performance Insights

Communication & Presentation Skills

Problem Solving & Critical Thinking

Cross-Functional Collaboration

Sales Support & Growth Initiatives

Education

Bachelor's degree in Business Administration, Healthcare Management, Data Analytics, or a related field

Tools

Microsoft Office Suite

Excel PivotTables

Power BI

JIRA

Confluence

Job description

A leading healthcare fintech provider is seeking a Client Services Manager to ensure seamless program delivery and client satisfaction. The ideal candidate will have 3-5 years of experience in account management or client support, preferably in healthcare. Responsibilities include managing client relationships, monitoring program performance, and identifying process improvements. This role offers flexibility with remote options available, providing a rewarding opportunity for those looking to impact healthcare positively.