Senior Client Success & Operations Manager

AMS Fulfillment; Bear (DE); On-site; USD 73,000 - 95,000; Full time

Job summary

AMS Fulfillment in Bear, DE is seeking a Senior Account Manager to manage day-to-day client communications and coordinate with the CS team and operations. You will oversee billing capture with Finance, onboarding, and client programs, ensuring smooth service delivery and accurate invoicing.

The role requires 5 years of fulfillment, admin, and client service experience, with strong MS Office skills, and excellent communication. This is a full-time, on-site position in Bear, DE.

Qualifications

• 5 years’ experience in fulfillment, administrative and client service roles.
• Strong operations, reporting and analysis capabilities.
• Excellent written and verbal communication skills.

Responsibilities

• Represent AMS in all client communications professionally.
• Project manage the client transition process for new sign-ons.
• Onboard clients East/West and assist with training.
• Coordinate client service activities across production, receiving, shipping, IT, etc.
• Assist in scheduling inventory synchs with clients and manage the process.
• Interact with operations staff to implement client programs and processes.
• Supervise other client service and administrative staff.
• Keep client service team trained and HR paperwork up to date.
• Audit Paycom data for billing accuracy and generate client billing information.

Skills

Fulfillment experience

Administrative skills

Client service

Operations

Reporting and Analysis

Microsoft Office

Tools

Microsoft Office

Job description

AMS Fulfillment in Bear, DE is seeking a Senior Account Manager to manage day-to-day client communications and coordinate with the CS team and operations. You will oversee billing capture with Finance, onboarding, and client programs, ensuring smooth service delivery and accurate invoicing.

The role requires 5 years of fulfillment, admin, and client service experience, with strong MS Office skills, and excellent communication. This is a full-time, on-site position in Bear, DE.