Senior Account Manager

ADVANTAGE MEDIA SERVICES LLC; California; On-site; USD 80,000 - 120,000; Full time

Job summary

ADVANTAGE MEDIA SERVICES LLC seeks a Senior Account Manager to oversee day-to-day client communications, coordinate with the CS team and operations, and ensure accurate billing with Finance. The role also manages client transitions, onboarding of new clients, and alignment of service activities across production, receiving, shipping, and IT.

You will supervise client service staff, maintain training, audit billing data for accuracy, and participate in regular meetings to review Pro Formas and

Qualifications

• 5 years’ experience in Fulfillment, Administrative and Client Service.
• Excellent written and verbal communication skills.
• Experience with order processing and warehouse/IT systems.
• Auditing billing data for accuracy and integrity.

Responsibilities

• Represent AMS in client communications professionally.
• Project manage client transitions when new clients sign on.
• Oversee onboarding of clients East/West and assist training.
• Coordinate client service activities across production, receiving, shipping, IT, etc.

Skills

Client relations

Communication

Multitasking

Troubleshooting

Order processing

Billing coordination

Tools

Microsoft Office

Job description

The Senior Account Manager Position is responsible for effectively managing the day-to-day communication between client, CS team and operations. Ensure proper capture of billings working with Finance. This position will also include administrative responsibility as described below.Essential Job FunctionsRepresent AMS in all communications with the client in a professional manner.Project Manage the Client Transition Process when new clients sign on.Onboarding on Clients East/West along with assisting with trainingCoordinate all client service activities throughout operational function areas, i.e.: production, receiving, shipping, IT etc.Assist in scheduling regular inventory synch with clients and managing the process.Interact with operations staff to implement client programs and processes on behalf of the client’s needs.Supervise other client service and administrative staff assigned.Keep client service team trained and manage HR paperworkAudit Paycom data for billing accuracy.Generate client billing information. Billing folder – Review InvoicesAttend regularly scheduled meetings with clients and operational team.Schedule quarterly meetings with clients, prepare and present the agenda,Review RPH reports and understand individual client Pro Forma’sAccording to the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA), employees must be able to perform the “essential job functions with or without a reasonable accommodation.Nonessential FunctionsNon-essential functions are not essential as defined above · non-essential functions are the additional duties · Function is incidental or a minimal part of the job · Marginal functions can be redistributed among other staff.Job Specifications – includes Education, physical and mental demands, and working conditions5 years’ experience in Fulfillment, Administrative and Client Service SkillsOperationsReporting and AnalysisProven client relationship buildingResults oriented, proactive, strong multi-tasking features and troubleshooting abilities.Ability to conceptualize integrated solutions for business problems to help clients achieve goalsExperience in Microsoft Office – Word, Excel, Outlook and will need to learn order processing, warehouse management system (in order).Excellent written and verbal communication skillsWorking ConditionsThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas and/or facilities.