Account Manager II — Client & Operations Lead

AMS Fulfillment; New Holland (Lancaster County); Hybrid; USD 39,000 - 47,000; Full time

Job summary

AMS Fulfillment in New Holland, PA is seeking an Account Manager to oversee day-to-day client communications across CS and operations, ensuring accurate billings and administrative duties. You will project manage client transitions and coordinate activities across production, receiving, shipping, IT and more.

The role requires strong client relationship skills, experience in operations, and proficiency with Microsoft Office.

Qualifications

• 2 years of experience in promotional material management, B2B or B2C service companies including:
• Operations experience
• Reporting and Analysis
• Proven client relationship building
• Results oriented, proactive, strong multi-tasking features and troubleshooting abilities
• Ability to conceptualize integrated solutions for business problems to help clients achieve goals
• Experience in Microsoft Office – Word, Excel, Outlook and will need to learn order processing, warehouse management system (in order)
• Excellent written and verbal communication skills

Responsibilities

• Represent AMS in all communications with the client.
• Project Manage the Client Transition Process when new clients sign on.
• Coordinate all client service activities throughout operational function areas, i.e.: production, receiving, shipping, IT etc.
• Interact with operations staff to implement client programs and processes on behalf of the client’s needs.
• Define and monitor QC measures and tolerances for various function areas based on client and AMS requirements.
• Supervise other client service and administrative staff assigned.
• Audit payroll data for billing accuracy.
• Generate client billing information.
• Attend regularly scheduled meetings with clients and operational team.
• Manage Company Safety Policy, rules, regulations, and monthly meetings.
• Manage Purchasing for AMS within defined requirements.
• Assist General Manager in Building Maintenance and Security.

Skills

Operations experience

Reporting & analysis

Client relationship building

Multi-tasking

Integrated solutions

Order processing systems learnability

Communication skills

Attention to detail

Tools

WMS (Warehouse Mgmt System)

MS Office Suite

Job description

AMS Fulfillment in New Holland, PA is seeking an Account Manager to oversee day-to-day client communications across CS and operations, ensuring accurate billings and administrative duties. You will project manage client transitions and coordinate activities across production, receiving, shipping, IT and more.

The role requires strong client relationship skills, experience in operations, and proficiency with Microsoft Office.