Senior Account Manager

AMS Fulfillment; Bear (DE); Sur place; USD 73 000 - 95 000; Plein temps

Résumé du poste

AMS Fulfillment in Bear, DE is seeking a Senior Account Manager to manage day-to-day client communications and coordinate with the CS team and operations. You will oversee billing capture with Finance, onboarding, and client programs, ensuring smooth service delivery and accurate invoicing.

The role requires 5 years of fulfillment, admin, and client service experience, with strong MS Office skills, and excellent communication. This is a full-time, on-site position in Bear, DE.

Qualifications

• 5 years’ experience in fulfillment, administrative and client service roles.
• Strong operations, reporting and analysis capabilities.
• Excellent written and verbal communication skills.

Responsabilités

• Represent AMS in all client communications professionally.
• Project manage the client transition process for new sign-ons.
• Onboard clients East/West and assist with training.
• Coordinate client service activities across production, receiving, shipping, IT, etc.
• Assist in scheduling inventory synchs with clients and manage the process.
• Interact with operations staff to implement client programs and processes.
• Supervise other client service and administrative staff.
• Keep client service team trained and HR paperwork up to date.
• Audit Paycom data for billing accuracy and generate client billing information.

Connaissances

Fulfillment experience

Administrative skills

Client service

Operations

Reporting and Analysis

Microsoft Office

Outils

Microsoft Office

Description du poste

Senior Account Manager# Senior Account ManagerDE 710 American Blvd - Bear, DE 19701## OverviewSalary Range$73,000.00 - $95,000.00 Salary/yearPosition TypeFull TimeJob ShiftDay## DescriptionThe Senior Account Manager Position is responsible for effectively managing the day-to-day communication between client, CS team and operations. Ensure proper capture of billings working with Finance. This position will also include administrative responsibility as described below.**Essential Job Functions*** Represent AMS in all communications with the client in a professional manner.* Project Manage the Client Transition Process when new clients sign on.* Onboarding on Clients East/West along with assisting with training* Coordinate all client service activities throughout operational function areas, i.e.: production, receiving, shipping, IT etc.* Assist in scheduling regular inventory synch with clients and managing the process.* Interact with operations staff to implement client programs and processes on behalf of the client’s needs.* Supervise other client service and administrative staff assigned.* Keep client service team trained and manage HR paperwork* Audit Paycom data for billing accuracy.* Generate client billing information. Billing folder – Review Invoices* Attend regularly scheduled meetings with clients and operational team.* Schedule quarterly meetings with clients, prepare and present the agenda,* Review RPH reports and understand individual client Pro Forma’s***According to the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA), employees must be able to perform the “essential job functions with or without a reasonable accommodation.*****Nonessential Functions***Non-essential functions are not essential as defined above* *·* *non-essential functions are the additional duties* *·* *Function is incidental or a minimal part of the job* *·* *Marginal functions can be redistributed among other staff.*## Qualifications**Job Specifications – includes Education, physical and mental demands, and working conditions*** 5 years’ experience in Fulfillment, Administrative and Client Service Skills* Operations* Reporting and Analysis* Proven client relationship building* Results oriented, proactive, strong multi-tasking features and troubleshooting abilities.* Ability to conceptualize integrated solutions for business problems to help clients achieve goals* Experience in Microsoft Office – Word, Excel, Outlook and will need to learn order processing, warehouse management system (in order).* Excellent written and verbal communication skills**Working Conditions**This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. *The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas and/or facilities.*