Account Manager II

AMS Fulfillment, Inc.; California; On-site; USD 60,000 - 85,000; Full time

Job summary

AMS Fulfillment, Inc. in Bear, DE seeks an Account Manager II to manage day-to-day client communications, coordinate transitions for new clients, and align operations across production, receiving, shipping, and IT.

You will ensure accurate billing, supervise client service staff, and contribute to safety and purchasing processes while maintaining strong client relationships and proactive problem-solving.

Qualifications

• 2 years of experience in Promotional Material Management, B2B or B2C service companies including operations experience.
• Experience in reporting and analysis and proven client relationship building.
• Excellent written and verbal communication skills.

Responsibilities

• Represent AMS in all communications with the client.
• Project manage the Client Transition Process when new clients sign on.
• Coordinate all client service activities across operations (production, receiving, shipping, IT).
• Interact with operations staff to implement client programs.
• Define and monitor QC measures and tolerances for various function areas.
• Supervise other client service and administrative staff.
• Audit payroll data for billing accuracy.
• Generate client billing information.
• Attend meetings with clients and operational teams.
• Manage Company Safety Policy, rules, and monthly meetings.
• Manage Purchasing for AMS within defined requirements.

Skills

Promotional Material Management

Operations experience

Reporting & Analysis

Client relationship building

Multitasking

Microsoft Office

Order processing

Warehouse management system

Written & verbal communication

Tools

Microsoft Office

Warehouse Management System

Job description

# Account Manager II710 American - Bear, DE 19701## Description1. **Job Summary**The Account Manager Position is responsible for effectively managing the day-to-day communication between client, CS team and operations. Ensure the proper capture of billings, working with Finance. This position will also include administrative responsibility as described below. **Essential Job Functions*** Represent AMS in all communications with the client.* Project Manage the Client Transition Process when new clients sign on.* Coordinate all client service activities throughout operational function areas, i.e.: production, receiving, shipping, IT etc.* Interact with operations staff to implement client programs and processes on behalf of the client’s needs.* Define and monitor QC measures and tolerances for various function areas based on client and AMS requirements.* Supervise other client service and administrative staff assigned.* Audit payroll data for billing accuracy.* Generate client billing information.* Attend regularly scheduled meetings with clients and operational team.* Manage Company Safety Policy, rules, regulations, and monthly meetings.* Manage Purchasing for AMS within defined requirements.* Assist General Manager in Building Maintenance and Security.***According to the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA), employees must be able to perform the “essential job functions with or without a reasonable accommodation*****Nonessential Functions***Non-essential functions are not essential as defined above* *·* *non-essential functions are the additional duties* *·* *Function is incidental or a minimal part of the job* *·* *Marginal functions can be redistributed among other staff.*## Qualifications**Job Specifications – includes Education, physical and mental demands, and working conditions*** 2 years of experience in, Promotional Material Management, business-to-business or business to consumer Service Companies including:* Operations experience* Reporting and Analysis* Proven client relationship building* Results oriented, proactive, strong multi-tasking features and troubleshooting abilities* Ability to conceptualize integrated solutions for business problems to help clients achieve goals* Experience in Microsoft Office – Word, Excel, Outlook and will need to learn order processing, warehouse management system (in order)* Excellent written and verbal communication skills **Working Conditions**This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. *The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas and/or facilities.*