Account Manager II: Client Success & Operations Lead

AMS Fulfillment; Northern (KY); Hybrid; USD 39,000 - 47,000; Full time

Job summary

AMS Fulfillment in Valencia, CA is seeking an Account Manager I to oversee day-to-day client communications, coordinate with CS and operations, and ensure accurate billing capture with Finance. You will project-manage client transitions and coordinate service activities across production, receiving, shipping, IT, and define QC measures.

Ideal candidates have 2 years in promotional material management or B2B/B2C service with strong communication and MS Office skills.

Qualifications

• 2 years of experience in promotional material management and B2B/B2C service including operations, reporting and analysis
• Proven client relationship building and results-oriented, proactive, multi-tasking abilities
• Excellent written and verbal communication skills and MS Office proficiency

Responsibilities

• Represent AMS in all communications with the client
• Project manage the client transition process when new clients sign on
• Coordinate all client service activities across production, receiving, shipping, IT, etc.
• Interact with operations staff to implement client programs and processes
• Define and monitor QC measures and tolerances for various functions
• Supervise other client service and administrative staff
• Audit payroll data for billing accuracy
• Generate client billing information
• Attend regularly scheduled meetings with clients and operations team
• Manage company safety policy, rules, regulations, and monthly meetings
• Manage purchasing for AMS within defined requirements
• Assist General Manager in building maintenance and security

Skills

Operations experience

Reporting and analysis

Client relationship

Multi-tasking

Troubleshooting

Solution design

MS Office proficiency

Tools

Warehouse management system

Order processing

Microsoft Office

Job description

AMS Fulfillment in Valencia, CA is seeking an Account Manager I to oversee day-to-day client communications, coordinate with CS and operations, and ensure accurate billing capture with Finance. You will project-manage client transitions and coordinate service activities across production, receiving, shipping, IT, and define QC measures.

Ideal candidates have 2 years in promotional material management or B2B/B2C service with strong communication and MS Office skills.