Client Success & Operations Coordinator

AMS Fulfillment; California; On-site; USD 29,000 - 39,000; Full time

Job summary

AMS Fulfillment in Valencia, CA seeks an Account Manager I to manage day-to-day client communications and coordinate with CS and operations. You will ensure accurate billings, assist with purchasing, safety, and building maintenance, and supervise client service staff.

The role emphasizes project management of client transitions, cross-functional coordination across production, shipping, IT, and receiving, and maintaining quality control measures to meet client requirements.

Qualifications

• 2 years of experience in Promotional Material Management, business-to-business or business to consumer Service Companies including operations experience.
• Experience in reporting and analysis.
• Proven client relationship building.
• Results oriented, proactive, strong multi-tasking features and troubleshooting abilities.
• Ability to conceptualize integrated solutions for business problems to help clients achieve goals.
• Experience in Microsoft Office – Word, Excel, Outlook and will need to learn order processing, warehouse management system (in order).
• Excellent written and verbal communication skills.

Responsibilities

• Represent AMS in all communications with the client.
• Project manage the Client Transition Process when new clients sign on.
• Coordinate all client service activities throughout operational function areas (production, receiving, shipping, IT, etc.).
• Interact with operations staff to implement client programs and processes to meet client needs.
• Define and monitor QC measures and tolerances for various function areas based on client and AMS requirements.
• Supervise other client service and administrative staff assigned.
• Audit payroll data for billing accuracy.
• Generate client billing information.
• Attend regularly scheduled meetings with clients and the operational team.
• Manage Company Safety Policy, rules, regulations, and monthly meetings.
• Manage Purchasing for AMS within defined requirements.
• Assist General Manager in Building Maintenance and Security.

Skills

Client relations

Operations experience

Reporting and analysis

Communication skills

Problem solving

Order processing

MS Office

Tools

MS Office

Warehouse Management System (WMS)

Job description

AMS Fulfillment in Valencia, CA seeks an Account Manager I to manage day-to-day client communications and coordinate with CS and operations. You will ensure accurate billings, assist with purchasing, safety, and building maintenance, and supervise client service staff.

The role emphasizes project management of client transitions, cross-functional coordination across production, shipping, IT, and receiving, and maintaining quality control measures to meet client requirements.