Client Operations & Billing Manager

AMS Fulfillment; New Castle (AL); On-site; USD 30,000 - 42,000; Full time

Job summary

AMS Fulfillment in New Castle, DE is seeking an Account Manager to oversee day-to-day client communications and coordinate with CS and operations. The role includes billing accuracy, project management of client transitions, and supporting purchasing and safety policies.

Responsibilities span coordinating production, receiving, shipping, IT and other teams, auditing payroll data for billing, generating client billing, and attending client and operational meetings.

Qualifications

• 2 years in promotional material management or client service roles.
• Experience with B2B or B2C service companies.
• Strong operations, reporting and analysis background.
• Proven client relationship-building ability.
• Results-driven with proactive multi-tasking and troubleshooting.
• Proficient in MS Word, Excel, Outlook; able to learn order processing and WMS.
• Excellent written and verbal communication skills.

Responsibilities

• Represent AMS in all client communications.
• Project manage client transitions when new clients sign on.
• Coordinate client service activities across production, receiving, shipping, IT.
• Interact with operations staff to implement client programs.
• Define and monitor QC measures per AMS requirements.
• Supervise client service and admin staff.
• Audit payroll data for billing accuracy.
• Generate client billing information.
• Attend regular client and operations meetings.
• Support safety policy, purchasing, and facilities tasks.

Skills

Client relations

Project coordination

Billing & reporting

Multi-tasking

Troubleshooting

MS Office

Tools

Microsoft Office

Order processing system

Warehouse management system

Job description

AMS Fulfillment in New Castle, DE is seeking an Account Manager to oversee day-to-day client communications and coordinate with CS and operations. The role includes billing accuracy, project management of client transitions, and supporting purchasing and safety policies.

Responsibilities span coordinating production, receiving, shipping, IT and other teams, auditing payroll data for billing, generating client billing, and attending client and operational meetings.