Senior Account Manager

Advantage Media Services; Commerce (CA); On-site; USD 73,000 - 95,000; Full time

Job summary

Advantage Media Services is seeking a Senior Account Manager for our CA operations. This role will manage day-to-day client communications, coordinate with the CS team and operations, and ensure accurate billing with Finance.

The position requires strong project management, onboarding and client service skills, with oversight of inventory processes and HR paperwork. Office-based role in Valencia/Commerce area with standard day shift.

Qualifications

• 5years’ experience in Fulfillment, Administrative and Client Service Skills.
• Experience in operations, reporting and analysis.
• Proven ability to audit billing data and manage HR paperwork.

Responsibilities

• Represent AMS in communications with clients professionally.
• Project manage client transitions and onboarding.
• Coordinate client service activities across production, receiving, shipping, IT, etc.
• Schedule inventory synchronization with clients and oversee process.
• Interact with operations staff to implement client programs.
• Supervise client service and admin staff.
• Keep the client service team trained and manage HR paperwork.
• Audit Paycom data for billing accuracy; generate client invoices.

Skills

Client communication

Billing accuracy

Project management

Operations coordination

Team supervision

HR paperwork

Reporting & analysis

Paycom

Tools

Paycom

Job description

Job Details: Job Location: CA 29010 Commerce Office - Valencia, CA 91355, Position Type: Full Time, Salary Range: $73,000.00 - $95,000.00 Salary/year, Job Shift: Day, The Senior Account Manager Position is responsible for effectively managing the day-to-day communication between client, CS team and operations. Ensure proper capture of billings working with Finance. This position will also include administrative responsibility as described below.

Essential Job Functions

• Represent AMS in all communications with the client in a professional manner.
• Project Manage the Client Transition Process when new clients sign on.
• Onboarding on Clients East/West along with assisting with training
• Coordinate all client service activities throughout operational function areas, i.e.: production, receiving, shipping, IT etc.
• Assist in scheduling regular inventory synch with clients and managing the process.
• Interact with operations staff to implement client programs and processes on behalf of the client’s needs.
• Supervise other client service and administrative staff assigned.
• Keep client service team trained and manage HR paperwork
• Audit Paycom data for billing accuracy.
• Generate client billing information. Billing folder – Review Invoices
• Attend regularly scheduled meetings with clients and operational team.
• Schedule quarterly meetings with clients, prepare and present the agenda,
• Review RPH reports and understand individual client Pro Forma’s

According to the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA), employees must be able to perform the “essential job functions with or without a reasonable accommodation.

Nonessential Functions

Non-essential functions are not essential as defined above · non-essential functions are the additional duties · Function is incidental or a minimal part of the job ·Marginal functions can be redistributed among other staff.

Qualifications: Job Specifications – includes Education, physical and mental demands, and working conditions

• 5years’ experience in Fulfillment, Administrative and Client Service Skills
• Operations
• Reportingandanalysis
• Proven…

Working Conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas and/or facilities.