Senior Client Success Manager - SaaS Adoption & Renewals

Storable; Indiana; Presencial; USD 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Generous health coverage for you and你的

Fully paid short- and long-term/disabl

Employer contribution to HSA and an Ht

Flexible vacation policy

Volunteer Time Off

Mental well-being resources

Paw’ternity Leave and Pet Bereavement

Home data stipend and $250 sign-on

Fertility care support

Financial planning access

Resumo da oferta

Storable is seeking a Senior Client Success Manager to connect client objectives with Storable’s products, ensuring value realization and high satisfaction. You will manage relationships to drive adoption and renewals, coordinate onboarding, and align configurations with client goals while collaborating with cross-functional teams.

The role requires deep SaaS experience, strong communication, and the ability to travel to client sites.

Qualificações

• 7+ years in client success, account management, or related roles in storage or SaaS.
• Experience with SaaS implementations and driving value realization.
• Strong relationship-building and client empathy.
• Proven project management experience.
• Willingness to travel to client sites and company locations.
• Ability to participate in virtual or in-person trainings and meetings.
• Proficient in Google Workspace.
• Excellent documentation and follow-up skills.

Responsabilidades

• Manage relationships with key clients to drive adoption, renewals, and satisfaction.
• Consult with clients and collaborate on onboarding plans individualized for each client.
• Set up and configure customer accounts with accuracy in partnership with Implementation.
• Strategize with clients to align with business goals and customize accounts.
• Use CRM tools to track interactions and progress.
• Communicate client health and escalate at-risk accounts.
• Collaborate with internal and external stakeholders, including senior management.
• Lead discovery workshops and large-scale initiatives.
• Travel to client sites as required and participate in trainings.

Conhecimentos

Client success

Account management

Project management

CRM tools

Google Workspace

Stakeholder management

Communication

Documentation

Cross-functional collaboration

Ferramentas

None

Descrição da oferta de emprego

Storable is seeking a Senior Client Success Manager to connect client objectives with Storable’s products, ensuring value realization and high satisfaction. You will manage relationships to drive adoption and renewals, coordinate onboarding, and align configurations with client goals while collaborating with cross-functional teams.

The role requires deep SaaS experience, strong communication, and the ability to travel to client sites.