Client Success Lead - Service & Issue Resolution

Crane Worldwide Logistics LLC; Northern (KY); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

136 hours of Paid Time Off (17 days)

Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics LLC is seeking a Client Service Specialist to manage orders, inquiries, invoicing questions, and client complaints from a diverse client base.

The role involves recording recurring issues, resolving order and delivery problems, and following up to ensure resolution while offering guidance to a team of client service specialists. Strong communication and problem-solving abilities are essential.

Qualifications

• High School diploma or GED required.
• 3–5 years of client service experience.
• Professional certification may be required in some areas.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Handles client responses that may require deviation from standard procedures
• Provides leadership, coaching and training to a team of client service specialists
• Other duties as assigned

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Multi-tasking

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC is seeking a Client Service Specialist to manage orders, inquiries, invoicing questions, and client complaints from a diverse client base.

The role involves recording recurring issues, resolving order and delivery problems, and following up to ensure resolution while offering guidance to a team of client service specialists. Strong communication and problem-solving abilities are essential.