Senior Client Success Lead — Travel & Bonus Eligible

Businessolver; Indiana (PA); On-site; USD 80,000 - 125,000; Full time

Benefits offered by this job

Quarterly bonus incentive plan

Comprehensive benefits package

Job summary

A leading benefits technology firm is seeking a Client Services Lead to manage client relationships and ensure exceptional service delivery. Responsibilities include liaising with clients, maintaining documentation, and driving service improvements. The ideal candidate has over 7 years of experience in the employee benefits industry and strong project management skills. A college degree is preferred. The role offers a salary range of $80,000 - $125,000, with the opportunity for quarterly bonuses and comprehensive benefits.

Qualifications

• 7+ years of experience in employee benefits and building client relationships.
• 2+ years as a Client Services Lead.
• Strong understanding of healthcare administration.

Responsibilities

• Liaise between clients and production teams ensuring all goals are met.
• Facilitate client calls and training.
• Maintain client documentation.
• Drive continual improvement of service delivery.

Skills

Relationship management

Project management

Analytical skills

Communication

Creative problem solving

Tech savviness

Education

College Degree or equivalent

Job description

A leading benefits technology firm is seeking a Client Services Lead to manage client relationships and ensure exceptional service delivery. Responsibilities include liaising with clients, maintaining documentation, and driving service improvements. The ideal candidate has over 7 years of experience in the employee benefits industry and strong project management skills. A college degree is preferred. The role offers a salary range of $80,000 - $125,000, with the opportunity for quarterly bonuses and comprehensive benefits.