Senior Client Relations Team Lead

Nova 401(k) Associates; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, disability, and life insurance

Paid time off

401(k) plan with employer match

Job summary

A professional services firm is seeking a Team Leader for their Client Relations Team. This role involves managing a team, ensuring client satisfaction, and meeting performance metrics. Candidates should have 10+ years of experience in the industry, with strong leadership and analytical skills. The firm offers competitive compensation and benefits, including remote work options.

Qualifications

• 10+ years of experience in nondiscrimination testing.
• 5+ years of supervisory experience.
• Strong research and analytical skills.
• Flexibility, adaptability, and ability to multi-task.

Responsibilities

• Manage a team of 6-8 staff members.
• Provide training and feedback to team members.
• Resolve service issues escalated by team members.
• Maintain a caseload of about 50 clients.

Skills

Nondiscrimination testing experience

Ability to manage multiple tasks

Strong communication skills

Analytical skills

Knowledge of ERISA and IRS regulations

Familiarity with MS Excel

Organizational skills

Education

Credentials with ASPPA or NIPA

Tools

MS Excel

MS Word

Job description

A professional services firm is seeking a Team Leader for their Client Relations Team. This role involves managing a team, ensuring client satisfaction, and meeting performance metrics. Candidates should have 10+ years of experience in the industry, with strong leadership and analytical skills. The firm offers competitive compensation and benefits, including remote work options.