Senior Client Success – Employee Benefits (Post-Sale) – Remote

True Benefit; New Jersey; Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Immediate comprehensive benefits

Generous and flexible PTO

Long-term growth potential

Job summary

A leading employee benefits firm in New Jersey is looking for a Client Success Executive to manage employer client relationships post-sale. This role emphasizes relationship ownership and service excellence, with responsibilities that include retention management, client issue resolution, and coordination of benefit changes. Candidates should have 5+ years in employee benefits account management and be comfortable in a client-facing position. The firm offers immediate benefits and long-term growth potential in a supportive environment.

Qualifications

• 5–10+ years of experience in employee benefits account management specializing in client success.
• Strong knowledge of group health insurance with small group experience preferable.
• Proven independent management of client relationships in a field-based role.

Responsibilities

• Serve as the primary post-sale point of contact for assigned employer clients.
• Manage the client relationship focusing on retention and renewals.
• Identify and resolve client issues proactively and coordinate benefits.

Skills

Employee benefits account management

Client success

Group health insurance

Field-based customer engagement

Job description

A leading employee benefits firm in New Jersey is looking for a Client Success Executive to manage employer client relationships post-sale. This role emphasizes relationship ownership and service excellence, with responsibilities that include retention management, client issue resolution, and coordination of benefit changes. Candidates should have 5+ years in employee benefits account management and be comfortable in a client-facing position. The firm offers immediate benefits and long-term growth potential in a supportive environment.