Senior Client Success Lead - Enterprise Accounts (Hybrid)

Wiley; Minnesota; Hybrid; USD 46,000 - 66,000; Full time

Job summary

Wiley in St. Louis Park, MN seeks a Senior Coordinator, Client Success to drive team effectiveness and deliver high-touch support for Large and Enterprise accounts, including proactive health monitoring and quarterly business reviews.

You will onboard new clients, coordinate with Sales on growth opportunities, mentor teammates, and serve as a trusted advisor, using data dashboards to preserve retention and expansion. This is a hybrid role with frequent collaboration across functions.

Qualifications

• 2+ years in client success or account management.
• Ability to work independently with team goals.
• Strong problem-solving and relationship-building skills.
• Comfort using dashboards to spot trends.

Responsibilities

• Serve as primary contact for large/enterprise accounts.
• Onboard new clients with tailored activation.
• Lead quarterly business reviews with clients.
• Identify upsell opportunities with Account Manager.
• Monitor account health dashboards to address issues.

Skills

Client success

Account management

Sales collaboration

Data-driven decisions

Communication

Education

Bachelor’s degree

Tools

Salesforce CRM

Job description

Wiley in St. Louis Park, MN seeks a Senior Coordinator, Client Success to drive team effectiveness and deliver high-touch support for Large and Enterprise accounts, including proactive health monitoring and quarterly business reviews.

You will onboard new clients, coordinate with Sales on growth opportunities, mentor teammates, and serve as a trusted advisor, using data dashboards to preserve retention and expansion. This is a hybrid role with frequent collaboration across functions.