Senior Enterprise Client Success Lead

John Wiley & Sons Inc.; Saint Louis Park (MN); On-site; USD 46,000 - 66,000; Full time

Job summary

John Wiley & Sons Inc. is seeking a Senior Coordinator, Client Success to drive team effectiveness, deliver expert-level execution, and take on strategic account management for Large and Enterprise customers.

In this role you will onboard new clients, lead quarterly business reviews, identify upsell opportunities with Sales, monitor account health dashboards, and mentor teammates while providing reliable back‑up coverage across the team.

Qualifications

• 2+ years of experience in client success or account management.
• Ability to work independently while staying aligned with team goals.
• Strong communication and relationship-building skills.
• Comfort using data dashboards to spot trends and act early.

Responsibilities

• Serve as primary contact for large/enterprise accounts.
• Onboard new clients with activation guidance.
• Lead quarterly reviews and gather client feedback.
• Identify upsell opportunities in collaboration with Account Manager.
• Monitor account health dashboards to address issues.
• Provide team mentorship and backup coverage.

Skills

Client success

Account management

Communication

Relationship-building

Problem-solving

Education

Bachelor's degree or equivalent

Tools

Salesforce CRM

Job description

John Wiley & Sons Inc. is seeking a Senior Coordinator, Client Success to drive team effectiveness, deliver expert-level execution, and take on strategic account management for Large and Enterprise customers.

In this role you will onboard new clients, lead quarterly business reviews, identify upsell opportunities with Sales, monitor account health dashboards, and mentor teammates while providing reliable back‑up coverage across the team.