Enterprise Client Success Lead & Growth Strategist

1001 John Wiley & Sons, Inc.; Saint Louis Park (MN); On-site; USD 46,000 - 66,000; Full time

Job summary

Wiley, a global leader in science, education and publishing, seeks a Senior Coordinator, Client Success in Minnesota. You will drive retention and growth for Large and Enterprise accounts, lead quarterly business reviews, and act as a trusted advisor with deep product knowledge.

You will mentor teammates, back up frontline coverage, and collaborate with Sales to identify Upsell opportunities while leveraging health data to improve product adoption.

Qualifications

• 2+ years in client success or account management.
• Strong problem-solving and decision-making abilities.
• Comfort using data to spot trends and act early.

Responsibilities

• Serve as primary contact for large/enterprise accounts, driving retention and growth.
• Lead quarterly business reviews with key strategic accounts.
• Onboard new clients, enabling activation and faster time to value.
• Monitor account health dashboards and identify upsell opportunities with Sales.
• Mentor teammates and provide guidance for best practices.

Skills

Client success

Account management

Relationship-building

Education

Bachelor’s degree, or equivalent work experience

Job description

Wiley, a global leader in science, education and publishing, seeks a Senior Coordinator, Client Success in Minnesota. You will drive retention and growth for Large and Enterprise accounts, lead quarterly business reviews, and act as a trusted advisor with deep product knowledge.

You will mentor teammates, back up frontline coverage, and collaborate with Sales to identify Upsell opportunities while leveraging health data to improve product adoption.