Senior Client Success Lead - Remote/Hybrid

Centerfield; Los Angeles (CA); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Unlimited PTO

Competitive salary and bonus

Medical, dental, vision plans

401(k) company match

Paid volunteer days

Job summary

Centerfield is seeking a Senior Account Manager, Client Success, to own and grow a portfolio of Home Services client partnerships. You will serve as the primary client contact, coordinate internal teams, and drive growth through strategic plans and performance insights.

You will lead meetings, track KPIs, and translate data into actionable recommendations, while collaborating across Media, Sales, and Product to optimize outcomes. This hybrid LA-based role supports cross-time-zone collaboration.

Qualifications

• 4+ years in client or account management, handling complex partnerships.
• Degree in Marketing, Business Administration, or Economics, or equivalent experience.
• Strong knowledge of digital/affiliate marketing and paid media advertising.
• Proficient with MS Office (Excel, PowerPoint).
• Experience with project management tools like Jira/Asana is a plus.

Responsibilities

• Own day-to-day management, performance, and growth of an assigned client portfolio.
• Understand each client's business objectives and optimize performance and program health.
• Identify and pitch cross-sell and upsell opportunities aligned with client needs.
• Drive annual revenue targets through proactive account management and strategic plans.
• Maintain trusted relationships with senior client stakeholders and coordinate internal teams.
• Lead client meetings and present KPIs, insights, and strategic recommendations.
• Coordinate internal projects, translate client requests into clear requirements, and ensure timely execution.
• Track tasks, milestones, and approvals to keep programs on schedule.
• Travel as needed to nurture client relationships.

Skills

Client management

Digital marketing

Analytical skills

Project coordination

Communication

Education

Marketing/Business/Economics degree

Tools

Jira

Asana

Tableau

Looker

Call Center knowledge

Job description

Centerfield is seeking a Senior Account Manager, Client Success, to own and grow a portfolio of Home Services client partnerships. You will serve as the primary client contact, coordinate internal teams, and drive growth through strategic plans and performance insights.

You will lead meetings, track KPIs, and translate data into actionable recommendations, while collaborating across Media, Sales, and Product to optimize outcomes. This hybrid LA-based role supports cross-time-zone collaboration.