Senior Client Success Leader - Enterprise Accounts & Growth

2X; Philadelphia (Philadelphia County); Hybrid; USD 110,000 - 140,000; Full time

Job summary

A leading tech solutions provider is seeking a Senior Client Success Manager. This role involves managing a portfolio of high-complexity accounts and ensuring client satisfaction. The ideal candidate should have several years of experience in client success or project management, with strong communication skills. Responsibilities include interfacing with Client Partners, monitoring account performance, and mentoring junior team members. Motivated individuals who are detail-oriented and client-obsessed are encouraged to apply for this hybrid position in the Greater Philadelphia area.

Qualifications

• Multiple years of experience in client success, project management, or marketing operations roles.
• Experience in managing client communications and cross-functional teams.
• Strong command of marketing operations and KPIs.

Responsibilities

• Own and manage a portfolio of accounts to ensure satisfaction and retention.
• Support Client Partners on strategic accounts and manage deliverables.
• Monitor performance metrics and surface actionable insights.

Skills

Client success

Project management

Marketing operations

Communication

Detail-oriented

Job description

A leading tech solutions provider is seeking a Senior Client Success Manager. This role involves managing a portfolio of high-complexity accounts and ensuring client satisfaction. The ideal candidate should have several years of experience in client success or project management, with strong communication skills. Responsibilities include interfacing with Client Partners, monitoring account performance, and mentoring junior team members. Motivated individuals who are detail-oriented and client-obsessed are encouraged to apply for this hybrid position in the Greater Philadelphia area.