Senior Enterprise Client Success Lead

Wiley; Minneapolis (MN); On-site; USD 46,000 - 66,000; Full time

Job summary

Wiley is seeking a Senior Coordinator, Client Success in the United States to drive value and retention for Large and Enterprise accounts. You will backstop front-line support, mentor teammates, and collaborate with Sales to identify growth opportunities while ensuring smooth onboarding and proactive health monitoring.

The role emphasizes deep product knowledge, strong relationship management, and business acumen to deliver high-touch support and strategic account management.

Qualifications

• 2+ years of experience in client success, account management, or related roles.
• Ability to work independently while staying aligned with team goals.
• Strong communication and relationship-building skills, with the confidence to act as a trusted advisor.
• Comfort using data, such as account health dashboards, to spot trends and act early.
• Proactive, goal-oriented approach to client retention and growth.
• Willingness to share knowledge and support junior team members’ development.

Responsibilities

• Serve as primary contact for large/enterprise accounts, driving value and satisfaction for retention and growth.
• Onboard new clients, including account setup and hands-on guidance to ensure proper activation and reduce time to product consumption.
• Lead quarterly reviews with clients.
• Identify client account upsell opportunities.
• Monitoring account health dashboards to address issues proactively.
• Performs all Client Success Representative responsibilities with increased efficiency and autonomy.

Skills

Client success

Account management

Independent work

Communication

Relationship building

Problem solving

Data-driven

Mentoring

Education

Bachelor’s degree or equivalent

Tools

Salesforce CRM

Job description

Wiley is seeking a Senior Coordinator, Client Success in the United States to drive value and retention for Large and Enterprise accounts. You will backstop front-line support, mentor teammates, and collaborate with Sales to identify growth opportunities while ensuring smooth onboarding and proactive health monitoring.

The role emphasizes deep product knowledge, strong relationship management, and business acumen to deliver high-touch support and strategic account management.