Senior Client Success Lead: Drive Adoption & Value

Storable; Kansas; Remote; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Parental leave

Job summary

Storable is seeking a Senior Client Success Manager to connect client objectives with Storable’s products, driving retention, value realization, and elevated satisfaction across the client base. You will collaborate across product, engineering, and sales teams to ensure successful onboarding and ongoing success for each client.

This distributed role requires strong presentation and leadership skills, deep SaaS familiarity, and a proven ability to translate client challenges into practical

Qualifications

• 7+ years in client success, account management, or related roles in storage or SaaS.
• Experience with SaaS and storage industry solutions and operational reporting.
• Willingness to travel to client sites and company locations.

Responsibilities

• Manage key client relationships to drive product adoption, renewals and satisfaction.
• Lead onboarding plans and set up client accounts with implementation support.
• Collaborate with product and engineering to translate client feedback into requirements.
• Provide strategic insights and executive-level visibility into client health.
• Conduct client business reviews and monitor usage patterns for optimization.
• Coordinate with internal teams to ensure smooth communication and initiatives.

Skills

Client empathy

Presentation skills

Cross-functional collaboration

SaaS knowledge

Communication

Tools

Google Workspace

Job description

Storable is seeking a Senior Client Success Manager to connect client objectives with Storable’s products, driving retention, value realization, and elevated satisfaction across the client base. You will collaborate across product, engineering, and sales teams to ensure successful onboarding and ongoing success for each client.

This distributed role requires strong presentation and leadership skills, deep SaaS familiarity, and a proven ability to translate client challenges into practical