Senior Client Success Lead - Digital Media Growth

Epsilon; New York (NY); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Flexible time off

Parental leave

Health coverage

401(k) plan

Professional development

Job summary

Epsilon, a global leader in data and identity, seeks a Lead, Client Success in New York to own client and agency relationships and drive the strategic adoption of Epsilon’s person-first digital media solutions. You will collaborate with Sales, Publicis agency partners, and internal teams, transforming client objectives into high-performing media realities.

You’ll identify growth opportunities, synthesize performance insights, and develop data-driven media proposals that tie results to business

Qualifications

• Bachelor’s Degree from a four‑year college or university.
• 8+ years of experience in digital marketing, media, analytics, or client success.
• Experience in developing, nurturing and managing client relationships.
• Proven track record of driving and maintaining revenue growth with clients.
• Excellent communication and interpersonal skills.

Responsibilities

• Partner with Client Leadership/Sales Team to identify and advance optimization, upsell, and digital media growth opportunities.
• Synthesize performance insights and support QBRs and strategic readouts.
• Connect campaign results to broader business goals and future investment planning.
• Develop innovative, data-driven media proposals and campaigns that leverage Epsilon’s industry-leading identity products.
• Directly influence Epsilon’s growth by ensuring delivery excellence and operational health.

Skills

Client relations management

Data analysis

Strategic thinking

Communication

Project management

Education

Bachelor’s Degree

Job description

Epsilon, a global leader in data and identity, seeks a Lead, Client Success in New York to own client and agency relationships and drive the strategic adoption of Epsilon’s person-first digital media solutions. You will collaborate with Sales, Publicis agency partners, and internal teams, transforming client objectives into high-performing media realities.

You’ll identify growth opportunities, synthesize performance insights, and develop data-driven media proposals that tie results to business