Senior Client Success Lead: Growth & Strategy

Epsilon; Chicago (IL); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Flexible time off

Parental/new child leave

Comprehensive health coverage

Job summary

Epsilon is seeking a Lead, Client Success in Chicago to drive client relationships, adoption of identity-driven media solutions, and cross-functional collaboration with Sales and agency partners. You will translate client objectives into high-performing media strategies and oversee hands-on execution.

The role emphasizes strategic thinking, data-driven insights, and delivering growth through optimized campaigns while coordinating with internal teams for seamless delivery and client satisfaction.

Qualifications

• Bachelor’s degree from a four-year college or university.
• 8+ years of experience in digital marketing, media, analytics, or client success.
• Experience in developing, nurturing and managing client relationships.
• Proven track record of driving and maintaining revenue growth with clients
• Exceptional organizational skills with the ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Comfort working with performance data to monitor campaign health and identify trends.
• Ability to build strong relationships with internal and external stakeholders
• Excellent communication and interpersonal skills.
• Highly organized with a strong attention to detail.

Responsibilities

• Partner with Client Leadership/Sales Team to identify and advance optimization, upsell, and digital media growth opportunities.
• Synthesize performance insights and support QBRs and strategic readouts.
• Connect campaign results to broader business goals and future investment planning.
• Develop innovative, data-driven media proposals and campaigns that leverage Epsilon’s industry-leading identity products.
• Directly influence Epsilon’s growth by ensuring delivery excellence and operational health.

Skills

Client relationships

Revenue growth

Analytics

Organization

Communication

Cross-functional collaboration

Attention to detail

Data-driven decisions

Education

Bachelor’s Degree

Job description

Epsilon is seeking a Lead, Client Success in Chicago to drive client relationships, adoption of identity-driven media solutions, and cross-functional collaboration with Sales and agency partners. You will translate client objectives into high-performing media strategies and oversee hands-on execution.

The role emphasizes strategic thinking, data-driven insights, and delivering growth through optimized campaigns while coordinating with internal teams for seamless delivery and client satisfaction.