Strategic Client Success Lead

Epsilon; Chicago (IL); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Time off

Parental leave

Health coverage & 401(k)

Job summary

Epsilon, a leading data and identity driven digital media company, is seeking a Lead, Client Success to own client relationships and drive strategic adoption of identity-based media solutions.

You will partner with Sales, agency partners, and cross-functional teams to translate client objectives into high-performing media plans, deliverables, and sustained growth. Strong collaboration and data-driven decision making are essential.

Qualifications

• Bachelor’s degree from a four-year college or university.
• 8+ years of experience in digital marketing, media, analytics, or client success.
• Experience in developing, nurturing and managing client relationships.
• Proven track record of driving and maintaining revenue growth with clients.
• Excellent communication and interpersonal skills.
• Highly organized with a strong attention to detail.

Responsibilities

• Identify and advance optimization, upsell, and digital media growth opportunities with Client Leadership/Sales.
• Synthesize performance insights and support QBRs and strategic readouts.
• Connect campaign results to broader business goals and future investment planning.
• Develop innovative, data-driven media proposals and campaigns leveraging identity products.
• Influence Epsilon’s growth by ensuring delivery excellence and operational health.

Skills

Client success

Digital marketing

Analytics

Revenue growth

Relationship management

Organizational skills

Data-driven insights

Communication

Strategic thinking

Education

Bachelor’s degree

Job description

Epsilon, a leading data and identity driven digital media company, is seeking a Lead, Client Success to own client relationships and drive strategic adoption of identity-based media solutions.

You will partner with Sales, agency partners, and cross-functional teams to translate client objectives into high-performing media plans, deliverables, and sustained growth. Strong collaboration and data-driven decision making are essential.