Client Success Strategist — Digital Media Growth

Epsilon; Chicago (IL); On-site; USD 64,000 - 96,000; Full time

Benefits offered by this job

Flexible time off

Comprehensive health coverage

401(k)

Career development

Job summary

Epsilon in Chicago seeks a Professional, Client Success to drive strategic campaigns using our Digital Media Solutions, align with client goals, and lead internal teams to successful execution. You will analyze data, optimize campaigns, collaborate with Sales to identify opportunities, and contribute to client roadmaps while improving ROI and market share.

This role emphasizes collaboration, operational efficiency, and scalable processes within a global media platform, offering growth within a

Qualifications

• Bachelor's Degree or equivalent experience from four-year college or university is preferred.
• 4+ years in Account Management or Project Management (digital marketing or interactive agency experience is a plus).
• Excellent client service competence, presentation and writing skills.
• Creative, self-starter, who thrives in a dynamic, fast-paced work environment.
• Ability to handle and prioritize multiple tasks and projects.
• Track record of working across an organization to get things done.
• Ability to learn quickly and think strategically.

Responsibilities

• Lead cross-functional team to deliver client programs that enhance ROI and market share.
• Supervise program performance, identify risks, and develop mitigation strategies.
• Create and present comprehensive campaign performance reports to clients.
• Analyze data to extract actionable insights that optimize program effectiveness.
• Partner with cross-functional teams on account and campaign setup to align with strategic goals.
• Lead campaign launches and coordinate with teams to ensure success.

Skills

Client strategy

Relationship management

Analytical thinking

Cross-functional collaboration

Presentation skills

Problem solving

Education

Bachelor's degree or equivalent experience

Tools

Excel

Word

PowerPoint

Job description

Epsilon in Chicago seeks a Professional, Client Success to drive strategic campaigns using our Digital Media Solutions, align with client goals, and lead internal teams to successful execution. You will analyze data, optimize campaigns, collaborate with Sales to identify opportunities, and contribute to client roadmaps while improving ROI and market share.

This role emphasizes collaboration, operational efficiency, and scalable processes within a global media platform, offering growth within a