Client Service Specialist: Issue Resolution & Inquiries

Crane Worldwide Logistics LLC; Town of Texas (WI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Medical Benefits

Tuition Reimbursement

Recognition Program

Volunteer Time

Employee Discounts

Wellness Incentives

Sales Commission Potential

Job summary

Crane Worldwide Logistics LLC is seeking a detail-oriented team member to support customer service and order processing. You will respond to orders, inquiries, invoice questions, and client complaints while ensuring timely resolutions and accurate documentation.

Ideal candidates have a High School Diploma or GED and up to 2 years of assembly line lead experience, with a willingness to engage in professional certifications as needed.

Qualifications

• Quality focus and problem-solving abilities to address client inquiries and issues.
• Strong documentation skills to accurately record orders, payments, and resolutions.
• Ability to manage multiple tasks in a fast-paced logistics environment.
• Conflict resolution skills to effectively resolve client complaints and service issues.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

0-2 years experience as assembly line lead

Tools

Professional certification may be required in some areas.

Job description

Crane Worldwide Logistics LLC is seeking a detail-oriented team member to support customer service and order processing. You will respond to orders, inquiries, invoice questions, and client complaints while ensuring timely resolutions and accurate documentation.

Ideal candidates have a High School Diploma or GED and up to 2 years of assembly line lead experience, with a willingness to engage in professional certifications as needed.