Client Success & Resolution Specialist

Crane Worldwide Logistics LLC; Northlake (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

136 hours PTO

Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards

Paid Volunteer Time

Employee Discounts

Wellness incentives

Sales commission potential

Job summary

Crane Worldwide Logistics LLC is seeking a detail-oriented professional to support orders, respond to client inquiries, invoice questions, and client complaints in a fast-paced logistics environment. You will communicate clearly with customers and internal teams to keep shipments moving and information accurate.

The role emphasizes problem solving and multi-tasking, requiring a high school diploma or GED and up to 2 years as an assembly line lead.

Qualifications

• High School diploma or GED required.
• 0-2 years experience as assembly line lead.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC is seeking a detail-oriented professional to support orders, respond to client inquiries, invoice questions, and client complaints in a fast-paced logistics environment. You will communicate clearly with customers and internal teams to keep shipments moving and information accurate.

The role emphasizes problem solving and multi-tasking, requiring a high school diploma or GED and up to 2 years as an assembly line lead.