Senior Client Success & Adoption Lead

Vensure

Chandler (AZ)

Remoto

USD 80.000 - 110.000

Tempo pieno

4 giorni fa

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Vantaggi offerti da questo lavoro

Health Insurance

401(k) with company match

Paid Time Off (PTO)

Descrizione del lavoro

PrismHR is seeking a results‑driven Client Success professional to manage a portfolio of clients, from post‑implementation onboarding through offboarding, ensuring value realization and high satisfaction. You will monitor health KPIs, act as a client advocate, and collaborate with Sales to identify expansion opportunities.

The role requires strong communication, problem‑solving, and multi‑tasking skills, with travel for onsite meetings and events as needed.

Competenze

Bachelor's degree or 2–5 years in a consultative, multi-client account management role in HCM or SaaS.
Experience with Microsoft Office apps (Outlook, Teams, Excel, PowerPoint) and ability to learn other applications.

Mansioni

Manage a portfolio of clients and drive satisfaction, retention, and product adoption.
Oversee client lifecycle from post-implementation onboarding to offboarding.
Define metrics and proof points for client engagements via Business Reviews.
Onboard new accounts and users and drive adoption across the client lifecycle.
Collaborate with internal teams to deliver value and escalate issues as needed.
Monitor client health and report trends; partner with Sales to identify expansion opportunities.