Enterprise Customer Success Manager

Distro; Georgia; On-site; USD 70,000 - 110,000; Full time

Job summary

PrismHR is seeking a Customer Success Manager to build long-term relationships with enterprise clients, drive adoption of PrismHR modules, and ensure success across the full lifecycle from implementation to renewal. The onsite role in Georgia requires executive‑level relationship management and cross‑functional coordination with Sales, Support, and Professional Services.

You will lead strategic reviews, monitor customer health data, and identify opportunities to grow revenue while delivering

Qualifications

• 5–10 years of customer care experience focused on senior executive relationships.
• Bachelor’s degree or equivalent combination of training and experience.
• Knowledge of HRIS systems; experience with PrismHR or similar platforms preferred.

Responsibilities

• Act as primary customer contact; manage escalations.
• Coordinate activities with Sales, Support, Professional Services, and Product Delivery.
• Develop and maintain relationships to understand goals and challenges.
• Define success metrics with customers; monitor progress and revise as needed.
• Identify follow‑on sales and training opportunities; drive product adoption.

Skills

Executive communication

Customer relationships

Project coordination

HRIS familiarity

Cross-functional teamwork

Education

Bachelor’s degree

Job description

PrismHR is seeking a Customer Success Manager to build long-term relationships with enterprise clients, drive adoption of PrismHR modules, and ensure success across the full lifecycle from implementation to renewal. The onsite role in Georgia requires executive‑level relationship management and cross‑functional coordination with Sales, Support, and Professional Services.

You will lead strategic reviews, monitor customer health data, and identify opportunities to grow revenue while delivering