Enterprise Customer Success Manager

PrismHR; Duluth (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

PrismHR is seeking a Manager of Customer Success to build long-term relationships with enterprise customers, guide them through implementation and renewal, and drive revenue retention within the PEO/ASO ecosystem.

The role requires organizing cross-functional collaboration, providing proactive guidance, and acting as a trusted advisor to optimize product adoption and customer outcomes.

Qualifications

• 5–10 years customer-care/relationship-building at senior level.
• Bachelor’s degree or equivalent experience required.
• Experience with enterprise software, preferably HRIS/HR platform knowledge.

Responsibilities

• Act as primary contact for enterprise customers and manage relationships post-sale through lifecycle.
• Drive adoption, identify upsell opportunities, and coordinate with Sales, Support, and Delivery teams.
• Prepare regular governance meetings and strategic business reviews with customers.

Skills

Relationship building

Executive level meetings

Strong communication

Cross-functional collaboration

Self-motivation

HRIS knowledge

Education

Bachelor's degree

Tools

PrismHR

HRIS systems

Job description

PrismHR is seeking a Manager of Customer Success to build long-term relationships with enterprise customers, guide them through implementation and renewal, and drive revenue retention within the PEO/ASO ecosystem.

The role requires organizing cross-functional collaboration, providing proactive guidance, and acting as a trusted advisor to optimize product adoption and customer outcomes.