Enterprise Customer Success Lead — Grow Revenue & Adoption

Vensure Employer Solutions; Duluth (GA); On-site; USD 110,000 - 150,000; Full time

Job summary

PrismHR seeks a Manager of Customer Success to build long-term relationships with enterprise customers, drive revenue opportunities, and ensure success on the PrismHR platform. You will own the customer lifecycle from implementation to renewals, coordinating with Sales, Support, and Product teams, and acting as a strategic advisor to clients.

The role requires a highly organized, proactive professional who can manage escalation, adoption, and executive-level discussions while maintaining a

Qualifications

• 5-10 years customer care experience with a focus on senior executive relationships.
• Bachelor’s degree or equivalent combination of training and experience.

Responsibilities

• Build long-term relationships with enterprise customers and drive revenue retention.
• Coordinate with Sales, Support, and Professional Services to deliver solutions.
• Lead executive level meetings and monitor customer health metrics.
• Identify opportunities for renewals and upsell, ensuring a fantastic customer experience.

Skills

Customer success

Relationship building

Executive communication

Strategic thinking

Project management

Education

Bachelor’s degree or equivalent

Tools

PrismHR

Job description

PrismHR seeks a Manager of Customer Success to build long-term relationships with enterprise customers, drive revenue opportunities, and ensure success on the PrismHR platform. You will own the customer lifecycle from implementation to renewals, coordinating with Sales, Support, and Product teams, and acting as a strategic advisor to clients.

The role requires a highly organized, proactive professional who can manage escalation, adoption, and executive-level discussions while maintaining a