Strategic HR Account Manager – Client Success

Distro; Arizona; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee assistance program

Job summary

PrismHR seeks an Account Manager to oversee assigned clients, coordinating the implementation and renewal process with sales and support teams. You will negotiate benefits, maintain client relationships, and ensure service quality with strong problem-solving and professional communication. Travel to client meetings is required.

The role emphasizes benefits knowledge, regulatory awareness, and a high level of customer service, including prompt 24-hour responses and proactive issue resolution.

Qualifications

• 2-5 years of relevant experience; bachelor’s degree preferred.
• Health and Life Insurance license mandatory.
• Strong communication and problem-solving abilities.
• Travel for client meetings as needed.
• Client relationship management experience is valued.

Responsibilities

• Coordinate implementation for new and renewing clients.
• Lead strategy meetings with Business Consultant and document collection.
• Market, analyze, and negotiate benefits and rates for coverages.
• Negotiate renewals with carriers and finalize benefit selections.
• Ensure high levels of customer retention and timely communications.
• Support compliance and COBRA filings where applicable.

Skills

Integrity

Teamwork

Discretion

MS Office

Adobe

Communication skills

Organizational skills

Benefits knowledge

Payroll knowledge

Education

Bachelor's degree preferred

2-5 years experience

Job description

PrismHR seeks an Account Manager to oversee assigned clients, coordinating the implementation and renewal process with sales and support teams. You will negotiate benefits, maintain client relationships, and ensure service quality with strong problem-solving and professional communication. Travel to client meetings is required.

The role emphasizes benefits knowledge, regulatory awareness, and a high level of customer service, including prompt 24-hour responses and proactive issue resolution.