Enterprise Customer Success Leader

Vensure Employer Solutions; Duluth (GA); Presencial; USD 120.000 - 170.000; Jornada completa

Descripción de la vacante

PrismHR is seeking a Manager of Customer Success to build long-term relationships with enterprise customers, improve their experience, and drive new revenue opportunities on the PrismHR platform. You will serve as the primary contact through the customer lifecycle, including implementation and renewals, while guiding training and adoption efforts.

The role requires leading cross-functional teams, advocating for customers, and proactively managing account health and renewals to ensure revenue

Formación

• 5-10 years of customer care experience with a focus on senior-level relationships
• Bachelor’s degree or equivalent experience
• Experience with HRIS/payroll/benefits software is a plus (PrismHR preferred)

Responsabilidades

• Act as primary contact for strategic engagement with enterprise customers
• Advocate for customers with internal partners to drive customer-centric solutions
• Coordinate activities with Sales, Support, Professional Services, and Product Delivery
• Develop and maintain understanding of the customer’s business goals and challenges
• Define metrics and monitor progress toward success
• Prepare and run regular customer meetings and business reviews
• Provide proactive guidance during outages or critical failures
• Drive product adoption and become a trusted advisor

Conocimientos

Relationship management

Strategic planning

Communication

Executive presence

Cross-functional collaboration

Problem solving

Educación

Bachelor’s degree

Herramientas

PrismHR

Descripción del empleo

PrismHR is seeking a Manager of Customer Success to build long-term relationships with enterprise customers, improve their experience, and drive new revenue opportunities on the PrismHR platform. You will serve as the primary contact through the customer lifecycle, including implementation and renewals, while guiding training and adoption efforts.

The role requires leading cross-functional teams, advocating for customers, and proactively managing account health and renewals to ensure revenue