Senior Client Solutions & Logistics Specialist

Crane Worldwide Logistics LLC; Walton (KY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

136 hours PTO (17 days) per year

Medical, Dental and Vision benefits

Tuition Reimbursement

Job summary

Crane Worldwide Logistics LLC is seeking a customer service professional in Walton, KY. The role focuses on handling orders, inquiries, and billing questions, while addressing client complaints and ensuring timely resolutions. You will document issues, coordinate with internal teams, and maintain quality service standards.

Qualifications include a High School Diploma or GED and 2–4 years of client service experience. Knowledge of freight forwarding and strong communication skills are essential.

Qualifications

• Responds to orders, inquiries, invoice questions and client complaints.
• Records consistent problem areas and resolves issues with orders or delivery dates.
• Determines causes, explains solutions, and expedites corrections or adjustments.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas and resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause and selecting the best solution.
• Expedites corrections or adjustments and follows up to ensure resolution.
• Other duties as assigned

Skills

Client Service

Quality Focus

Problem Solving

Freight Forwarding Knowledge

Documentation Skills

Listening

Resolving Conflict

Multi-tasking

Education

High School Diploma or GED

2-4 years client service experience

Job description

Crane Worldwide Logistics LLC is seeking a customer service professional in Walton, KY. The role focuses on handling orders, inquiries, and billing questions, while addressing client complaints and ensuring timely resolutions. You will document issues, coordinate with internal teams, and maintain quality service standards.

Qualifications include a High School Diploma or GED and 2–4 years of client service experience. Knowledge of freight forwarding and strong communication skills are essential.