Senior Client Services Leader - Loyalty & Growth

Kobie Marketing; Dallas (TX); Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Flexible Time Off

Nine Company-Wide Holidays

Diverse benefits

Job summary

Kobie Marketing is seeking an Associate Director, Client Services to lead day-to-day client and internal partnerships on retail accounts, shaping loyalty strategy with data and insight. You will guide cross-functional teams to deliver programs that improve participation, redemption, and ROI across stores, apps, and ecommerce.

You will cultivate strong client relationships, oversee program strategy, and coordinate launches with Kobie partners.

Qualifications

• 8 to 10 years in marketing, customer loyalty, or CRM roles.
• Strategic vision paired with hands-on execution.
• Strong analytical skills and comfort turning data into decisions.
• Knowledge of CRM, loyalty platforms, and customer segmentation.
• Ability to lead cross-functional teams through influence in a fast-paced environment.
• Bachelor's degree in marketing, business, or a related field.
• Ability to travel up to 15%.
• Bonus Points: loyalty program management experience.
• Background in retail, e-commerce, or hospitality.
• Client services or sales experience, or an advanced degree or certification in marketing or customer engagement.

Responsibilities

• Day-to-day relationship: Own the working relationship across accounts, leading client meetings and contributing to client satisfaction.
• Program strategy and performance: Partner with Strategy and Decision Science to turn data into recommendations that lift participation, redemption, and ROI.
• Campaigns that drive engagement: Define and launch seasonal, tier-based, and milestone promotions with clients and Kobie partners.
• Early warning system: Anticipate issues before they escalate and drive them to resolution.
• Growth ideas: Identify expansion opportunities and build growth roadmaps for clients.
• Platform and launch readiness: Lead product conversations and ensure client readiness for launches and major initiatives.

Skills

Strategic vision

Analytical skills

CRM knowledge

Loyalty platforms

Customer segmentation

Cross-functional leadership

Travel availability

Education

Bachelor's degree in marketing/business

Job description

Kobie Marketing is seeking an Associate Director, Client Services to lead day-to-day client and internal partnerships on retail accounts, shaping loyalty strategy with data and insight. You will guide cross-functional teams to deliver programs that improve participation, redemption, and ROI across stores, apps, and ecommerce.

You will cultivate strong client relationships, oversee program strategy, and coordinate launches with Kobie partners.