Senior Client Services Director, Loyalty & Growth (Remote)

Kobie Marketing; Saint Petersburg (FL); Remote; USD 130,000 - 190,000; Full time

Benefits offered by this job

Flexible Work Environment

Travel Opportunities

Job summary

Kobie Marketing, a leader in loyalty, seeks an Associate Director, Client Services to guide day-to-day client and internal partnerships for retail accounts. You will shape loyalty strategy with data-driven insights and lead cross-functional teams to deliver programs that move a client’s bottom line.

You will partner with Strategy and Science teams to turn customer data into recommendations, define promotions with clients and Kobie partners, and ensure readiness for launches.

Qualifications

• 8–10 years in marketing, customer loyalty, or CRM roles.
• Strategic vision paired with hands-on execution.
• Strong analytical skills and the ability to turn data into decisions.
• Knowledge of CRM, loyalty platforms, and customer segmentation.
• Ability to lead cross-functional teams through influence in a fast-paced environment.
• Bachelor's degree in marketing, business, or a related field.
• Ability to travel up to 15%.
• Bonus Points: Loyalty program management experience.

Responsibilities

• Day-to-day relationship: Own the working relationship across accounts, lead client meetings, build trust with stakeholders, and contribute to client satisfaction.
• Program strategy and performance: Partner with Strategy and Decision Science teams to turn customer data into recommendations that lift participation, redemption, and ROI.
• Campaigns that drive engagement: Define and launch seasonal, tier-based, and milestone promotions with clients and Kobie partners.
• Early warning system: Anticipate issues before they escalate and drive them to resolution.
• Growth ideas: Spot expansion opportunities and build growth roadmaps for accounts.
• Platform and launch readiness: Lead product conversations with confidence and own client readiness for launches and major initiatives.

Skills

Marketing & Loyalty Experience

Strategic Thinking

Analytical Skills

CRM & Loyalty Platforms

Cross-Functional Leadership

Client Services/ Sales Acumen

Industry Knowledge: Retail/E-commerce/

Education

Bachelor's degree in marketing, business, or related field

Job description

Kobie Marketing, a leader in loyalty, seeks an Associate Director, Client Services to guide day-to-day client and internal partnerships for retail accounts. You will shape loyalty strategy with data-driven insights and lead cross-functional teams to deliver programs that move a client’s bottom line.

You will partner with Strategy and Science teams to turn customer data into recommendations, define promotions with clients and Kobie partners, and ensure readiness for launches.