Client Services Lead, Loyalty & Growth (Remote)

Kobie Marketing; Jersey City (NJ); Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible Time Off

Nine Company-Wide Holidays

Benefits for growth and well-being

Job summary

Kobie Marketing, a national loyalty solutions leader, seeks an Associate Director, Client Services to own day-to-day client relationships across retail accounts, shaping loyalty strategy with data and insight and leading cross-functional teams. You will partner with Strategy and Decision Science to lift participation and ROI, and define campaigns that engage customers across stores, apps, and ecommerce.

Travel up to 15% may be required.

Qualifications

• 8 to 10 years in marketing, customer loyalty, or CRM roles.
• Strategic vision paired with hands-on execution.
• Strong analytical skills and comfort turning data into decisions.
• Knowledge of CRM, loyalty platforms, and customer segmentation.
• Ability to lead cross-functional teams through influence in a fast-paced environment.
• Bachelor's degree in marketing, business, or a related field.
• Ability to travel up to 15%.
• Bonus Points

Responsibilities

• Day-to-day relationship: Own the working relationship across your accounts, leading client meetings, building trust with multiple stakeholders, and contributing directly to client satisfaction.
• Program strategy and performance: Partner with our Strategy and Decision Science teams to turn customer data into recommendations that lift participation, redemption, and ROI.
• Campaigns that drive engagement: Define and launch seasonal, tier-based, and milestone promotions with clients and Kobie partners.
• Early warning system: Anticipate issues before they escalated and drive them to resolution.
• Growth ideas: Spot expansion opportunities and build the growth roadmaps account leaders take to clients.
• Platform and launch readiness: Lead product conversations with confidence and own client readiness for launches and major initiatives.

Skills

Strategic thinking

Analytical skills

CRM and loyalty platforms

Cross-functional leadership

Data-driven decisions

Education

Bachelor's degree in marketing, business, or related field

Tools

CRM platforms

Loyalty platforms

Customer segmentation tools

Job description

Kobie Marketing, a national loyalty solutions leader, seeks an Associate Director, Client Services to own day-to-day client relationships across retail accounts, shaping loyalty strategy with data and insight and leading cross-functional teams. You will partner with Strategy and Decision Science to lift participation and ROI, and define campaigns that engage customers across stores, apps, and ecommerce.

Travel up to 15% may be required.