Senior Client Services Director — Loyalty & Growth

Kobie Marketing; Atlanta (GA); Teletrabalho; USD 120 000 - 160 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible Time Off

Nine Company-Wide Holidays

Growth & well-being benefits

Resumo da oferta

Kobie Marketing is hiring an Associate Director, Client Services to lead day-to-day client relationships and drive loyalty programs for top retail accounts. You will shape strategy with data and coordinate cross-functional teams to deliver impactful campaigns across stores, apps, and ecommerce.

The role emphasizes strategic vision and hands-on execution, with travel up to 15% and a commitment to growth, client satisfaction, and measurable ROI in a fast-paced environment.

Qualificações

• 8 to 10 years in marketing, customer loyalty, or CRM roles.
• Strategic vision paired with hands-on execution.
• Strong analytical skills and comfort turning data into decisions.
• Knowledge of CRM, loyalty platforms, and customer segmentation.
• Ability to lead cross-functional teams through influence in a fast-paced environment.
• Bachelor's degree in marketing, business, or a related field.
• Ability to travel up to 15%.
• Bonus Points: Loyalty program management experience.
• Background in retail, e-commerce, or hospitality.
• Client services or sales experience, or an advanced degree or certification in marketing or customer engagement.

Responsabilidades

• Day-to-day relationship: Own the working relationship across your accounts, leading client meetings, building trust with multiple stakeholders, and contributing directly to client satisfaction.
• Program strategy and performance: Partner with our Strategy and Decision Science teams to turn customer data into recommendations that lift participation, redemption, and ROI.
• Campaigns that drive engagement: Define and launch seasonal, tier-based, and milestone promotions with clients and Kobie partners.
• Early warning system: Anticipate issues before they escalated and drive them to resolution.
• Growth ideas: Spot expansion opportunities and build the growth roadmaps account leaders take to clients.
• Platform and launch readiness: Lead product conversations with confidence and own client readiness for launches and major initiatives.

Conhecimentos

Strong analytical skills

CRM knowledge

Loyalty platforms

Customer segmentation

Cross-functional teams

Strategic planning

Formação académica

Bachelor's degree in marketing, business, or related field

Descrição da oferta de emprego

Kobie Marketing is hiring an Associate Director, Client Services to lead day-to-day client relationships and drive loyalty programs for top retail accounts. You will shape strategy with data and coordinate cross-functional teams to deliver impactful campaigns across stores, apps, and ecommerce.

The role emphasizes strategic vision and hands-on execution, with travel up to 15% and a commitment to growth, client satisfaction, and measurable ROI in a fast-paced environment.